We never sell your data
You can request deletion at any time
All data stored in the UK/EU
Who We Are
ReeveOS Ltd is a UK-registered company (Company No. 12345678) with our registered office at 123 High Street, London, E1 6AN. We are the data controller for all personal data processed through our booking and business management platform.
We provide a comprehensive booking system and business management tools for independent service businesses across the UK, including salons, barbers, restaurants, beauty clinics, personal trainers, and hundreds of other service providers.
Our Data Protection Officer can be reached at privacy@reeveos.app.
What Data We Collect
For Business Owners
- Business name, address, and contact details
- Your name, email address, and phone number
- Payment and billing information
- Staff member details you add to the system
- Service offerings, pricing, and availability
- Usage data and analytics about how you use ReeveOS
For Customers
- Name, email address, and phone number
- Booking history and preferences
- Payment information (processed securely by Stripe)
- Communication preferences and marketing consent
- Notes added by businesses (e.g., service preferences)
We only collect data that is necessary to provide our service. You can request to see all data we hold about you at any time.
How We Use Your Data
We use your personal data to:
Provide Our Service
Process bookings, manage appointments, send confirmations and reminders
Process Payments
Handle billing, subscriptions, and customer payments securely
Improve Our Platform
Analyze usage patterns to enhance features and user experience
Customer Support
Respond to inquiries, troubleshoot issues, provide assistance
Send Updates
Notify you about important service changes and new features
Marketing (with consent)
Share relevant tips, offers, and updates if you've opted in
We will never use your data for purposes you haven't consented to, and you can withdraw consent at any time.
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
Contract Performance
Processing necessary to provide our booking and management services to you
Legal Obligation
Compliance with tax, accounting, and other legal requirements
Legitimate Interests
Improving our service, preventing fraud, and ensuring platform security
Consent
Marketing communications and optional features you've explicitly agreed to
Data Sharing
We never sell your personal data to third parties.
We only share your data with trusted partners who help us deliver our service:
Payment Processors
StripeSecure payment processing for subscriptions and customer bookings. Stripe is PCI-DSS compliant.
Cloud Infrastructure
AWS (UK/EU)All data stored on secure UK and EU-based servers with enterprise-grade encryption.
Email Service
SendGridBooking confirmations, reminders, and account notifications sent via secure email infrastructure.
Analytics
Privacy-focusedAnonymized usage data to improve our service. We don't use invasive tracking.
All third-party processors are contractually bound to GDPR compliance and data protection standards.
Data Retention
We retain your data only as long as necessary:
Active accounts: Data retained while your account is active and for legitimate business purposes
Closed accounts: Most data deleted within 30 days of account closure
Financial records: Retained for 7 years to comply with UK tax and accounting laws
Marketing data: Deleted immediately upon withdrawal of consent
Analytics: Anonymized and aggregated data may be retained indefinitely for product improvement
Your Rights
Under UK GDPR, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
Right to Restrict
Limit how we process your data in certain circumstances
Right to Portability
Receive your data in a machine-readable format
Right to Object
Object to processing based on legitimate interests or for marketing
To exercise any of these rights, email privacy@reeveos.app. We'll respond within 30 days.
Cookies
We use cookies to improve your experience and ensure our platform works properly:
Essential Cookies
RequiredKeep you logged in, remember your preferences, and ensure security. These cannot be disabled.
Examples: session_id, auth_token, preferences
Analytics Cookies
OptionalHelp us understand how you use ReeveOS so we can improve it. All data is anonymized.
Examples: _ga, _gid (Google Analytics alternative)
Marketing Cookies
OptionalShow you relevant content and measure campaign effectiveness. Only with your consent.
Examples: _fbp, conversion_tracking
You can manage cookie preferences in your browser settings or through our cookie banner. For more details, see our Cookie Policy.
Security
We take data security seriously and implement industry-leading measures:
Encryption
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
Secure Infrastructure
UK/EU-based servers with 24/7 monitoring and DDoS protection
Access Controls
Role-based permissions and multi-factor authentication
Regular Audits
Penetration testing and security reviews by third-party experts
Backups
Automated daily backups stored in geographically separate locations
Breach Response
Incident response plan to notify affected users within 72 hours
If you notice any security issues, please report them immediately to security@rezvo.app.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make changes:
We'll update the "Last updated" date at the top of this page
For significant changes, we'll notify you by email or through an in-app notification
You'll have 30 days to review changes before they take effect
Continued use of ReeveOS after changes indicates acceptance of the updated policy
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Postal Address
ReeveOS Ltd
123 High Street
London, E1 6AN
United Kingdom
Right to Complain
If you're not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). Visit ico.org.uk or call 0303 123 1113.